Topics containing #customer

We have to bill to a different company and ship to a different company. This is for material which for the job work. Bill to has to be the end customer, while material will be shipped to the manufacturer. 

We want to auto email ledger statements to all our customers and vendors with custom content. We do not want to use default content with which emails go automatically from system. The purpose is to request customers and vendors to match the balance as per their record with our statement as on closing of 30/09/2023. The list of dynamic fields for use in PDF is there, but I do not see the list of fields that is available in the email. For this email we want to add more information in the email body and in subject so that for those parties who fined the balance correct do not need to open the PDF. 
We also want to make use of the contact forms module in Tuhund so that people who want to dispute or give any other information can do so by clicking the link in the email, we we get it in actionable form in our system. Preferable auto-assign to concerned person in our company.
This will be really of great help for consolidation of our books of accounts and matching with other parties.

A quick reply will be highly appreciated. We would very much like to start sending account statements from tomorrow. We will send in batches. First all customers, then all vendors and finally all other parties. 

Hi

I wanted to know if we can integrate personal Gmail accounts also in Tuhund through POP3 and SMTP. We have social media accounts (Facebook, Twitter, Instagram, LinkedIn, etc) linked to gmail. We want to integrate with Tuhund so that we can automatically pull Inquiries and complaints from email and also link emails to respective customer and other records. 

If it is possible, please guide me.

Thanks

We are ready to start giving access to some of our customers to the customer portal. Before moving on, we need the following clarifications :

1. Is there any limit on the number of customer accounts? In case there is a limit, can the limit be extended?

2. Can there be multiple accounts for different users of same company? If yes, can their access be controlled individually?

3. Is there a way of known which customer, rather which user of which customer, has logged in at what time?

Hi. I have joined as partner for Zambia last week. My team is ready to start marketing. We need some guidance on what type of companies to target first. 

I would like to have the data for the individual customers.

Total claims made by the engineers against to their visit in last three years .(2017-18,2018-19,2019-20)

I want to know if Tuhund ERP automatically saves internal chat conversations between employees and where can we see these conversations in future. Is there a search option to search for conversation regarding certain topic? Just like all email conversations and SMS regarding inquiry are attached to the same inquiry, can chat conversations also be attached? This will be a very good function in ERP if it is possible.

If we enable sending of SMS automatically to customers when tax invoice is created, will it send invoice amount to the customer or total balance?

Before Tuhund we had 11 isolated systems for our two companies and their branches. We have several customers who were customers for more than one branches and therefore had entries in multiple systems. Now after migrating data from old systems to Tuhund ERP, we have several cases of duplicate customers in master records, many with slight difference in names. How do we delete duplicate customers?

We have some quotations already approved but there is no elevate button. How do we process these quotations further?

While, before or after approving a quotation, proforma invoice and tax invoice, it would be very helpful if the user, particularly approver, can see ledger balance of the customer right in the record. Can this be done?

If there is no option for this, can this be done as customization for us?

I had to add same bank accounts while preparing payment vouchers for different branches of our company and it resulted in 17 accounts and in actual there are only 6 accounts. Now this effects balances in bank accounts in the system. 

In almost all reports of accounts receivable we have a column for finance cost. On what basis is this finance cost calculated?

We have arranged customers in different groups and set credit time limit in terms of days for each group. We have also set credit limit on amount for each customer. We have set locking of invoice on exceeding any of the two limits. Sometimes when customer fails to make payment but specially requests to allow some invoices, we have to go and change his group. This is not a problem as it is quite easy. Our problem arises because often, after raising that exceptional invoice, we forget to move the customer to original group. With the result we leave the customer with the changed credit terms. Is there a way that system will automatically move the customer back to the original group after invoice has been created?

Where will indent sales show in our balance sheet?

How will it appear in GST reports?

Do we have to show Indent Sales in GST?

We need to check consumption pattern of customers for different products as well as more detailed report for any product as a drill down. 

We want to add some services in POS. For example cable TV subscription. As of now we can raise invoice for cable TV subscription only from browser and mobile app, not from POS. If we could make these invoices through POS, that would be very helpful.

I have email database in excel. Can I send mass mail from Tuhund newsletter module?