Angela Ong

Hi

All system generated email, including account receivable statements, ledger statements, reports and notifications are going out from one common system level account. We have three entities in the system with eight branches, totally. Three entities are independent of each other. Default email accounts for system notifications or for any other purpose need to be company specific. We cannot use single account. In fact, we would ideally want to have branch level default account. Does Tuhund have the option of setting default system email account on branch level?

Thanks in advance

I want to know if Tuhund ERP automatically saves internal chat conversations between employees and where can we see these conversations in future. Is there a search option to search for conversation regarding certain topic? Just like all email conversations and SMS regarding inquiry are attached to the same inquiry, can chat conversations also be attached? This will be a very good function in ERP if it is possible.

In Inventory Aging Analysis report there is a column for storage cost. It is showing 0 for all the items. Do we need to enable it somewhere?

I know I have been told this several times, but could you once again explain the difference between cost price and unit value in inventory. Where does cost price show and where does value show other than the reports in inventory where both show side by side. Why do we need two values at all when in our system 90% of the items both values are same?

Tuhund support has full access to our system and so far we have not had any issues with it. Now our principal has raised objections as our data is highly sensitive. They want to know why this access is needed even after a long times has passed since implementation.

We have arranged customers in different groups and set credit time limit in terms of days for each group. We have also set credit limit on amount for each customer. We have set locking of invoice on exceeding any of the two limits. Sometimes when customer fails to make payment but specially requests to allow some invoices, we have to go and change his group. This is not a problem as it is quite easy. Our problem arises because often, after raising that exceptional invoice, we forget to move the customer to original group. With the result we leave the customer with the changed credit terms. Is there a way that system will automatically move the customer back to the original group after invoice has been created?